Shipping policy

Kohen Cymbals Shipping Policy
Last Updated: October 3, 2026

Thank you for shopping with Kohen Cymbals. This Shipping Policy explains how orders are processed, shipped, and handled after purchase.

Shipping Locations

Kohen Cymbals currently ships within the United States. Additional shipping destinations may be added in the future.

Processing Times

Orders are processed and prepared for shipment as quickly as reasonably possible. Any estimated processing time displayed on our website or during checkout is an estimate and is not a guaranteed shipping or delivery date.

Processing times may be longer during product launches, promotions, periods of high order volume, holidays, or other unusual circumstances.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors that may include the products ordered, package size and weight, shipping destination, selected shipping service, and applicable carrier rates.

Customers are responsible for reviewing the shipping method and cost before completing an order.

Delivery Estimates

Estimated delivery dates and transit times provided at checkout or by a shipping carrier are estimates only unless expressly stated otherwise.

Kohen Cymbals cannot guarantee carrier delivery dates and is not responsible for reasonable delays caused by shipping carriers, severe weather, transportation disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it will be provided using the contact information associated with the order.

Tracking information may take some time to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact kohencymbals@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or a package being returned to sender may be the customer's responsibility where permitted by law.

Lost or Missing Packages

If tracking indicates that your package has been delayed, lost, or delivered but you cannot locate it, please contact kohencymbals@gmail.com with your order number.

Kohen Cymbals will review the situation and, when appropriate, assist with the applicable shipping carrier or claim process. The resolution of lost or missing shipments will depend on the circumstances and applicable carrier procedures.

Damaged Shipments

If your cymbal or other product arrives significantly damaged during shipping, contact kohencymbals@gmail.com as soon as reasonably possible.

Please provide your order number and clear photographs or video of:

The damaged product
The shipping box
The internal packaging
Any visible damage to the package
The shipping label, if requested

Please keep the original packaging while the issue is being reviewed, as it may be required for a carrier claim.

Depending on the circumstances, Kohen Cymbals may provide an appropriate resolution consistent with our Return & Refund Policy.

Multiple-Cymbal Orders

Orders containing multiple cymbals, including Church Packs, may be packaged together or separately depending on the products, packaging requirements, and shipping method.

An order may therefore arrive in more than one package and may have multiple tracking numbers.

Order Cancellations

If you need to request an order cancellation, contact kohencymbals@gmail.com as soon as possible.

We cannot guarantee cancellation or shipping-address changes once an order has entered processing or has shipped.

Returns

Shipping-related return and refund requests are governed by our separate Return & Refund Policy. All sales are generally final except for exceptional circumstances reviewed by Kohen Cymbals or where otherwise required by law.