Refund policy
All sales are generally final. Kohen Cymbals does not offer standard returns, exchanges or refunds.
Returns and Refunds Are Not Normally Provided For
- Change of mind
- Personal sound/tonal preference
- Finding another preferred product
- Normal differences from an audio/video demo
- Normal handmade variations in weight, hammering, lathing, finish, color, markings, appearance or sound
- Normal wear such as fingerprints, stick marks, discoloration or patina
Exceptional Circumstances
We may review serious situations case-by-case, including receiving the wrong product, significant shipping damage, a confirmed manufacturing defect materially affecting intended use, or another serious order issue we determine warrants an exception.
Handmade variations alone are not manufacturing defects.
Damaged or Incorrect Orders
Contact kohencymbals@gmail.com as soon as reasonably possible. Include the order number, description of the problem, clear photos/video, and photos of packaging for shipping damage. Keep original packaging while the claim is reviewed.
If an exception is approved, Kohen Cymbals will provide instructions. Depending on the situation, resolution may include replacement, exchange, store credit, return, partial refund or full refund.
Unauthorized Returns
Do not return products without authorization. Approval of a return does not automatically mean a refund is approved.
Customer-Caused Damage
Damage from misuse, improper mounting/storage, accidents, modification or neglect is not eligible.
Cancellations
Cancellation requests should be emailed to kohencymbals@gmail.com as soon as possible. Cancellation is not guaranteed once processing or shipping has begun.
Your Rights
Nothing in this policy restricts rights that cannot legally be excluded.